Customer Service Representative

Southfield, MI
Full Time
Mid Level

Location: Southfield, MI (On-site, Full Time)
Department: Sales & Customer Support
Reports To: Vice President of Sales


About ENDOCORP
At ENDOCORP, we’re more than just a medical device company — we’re innovators in flexible endoscopy repair parts and solutions. Our commitment to Precision. Innovation. Excellence. drives everything we do. We support hospitals, repair facilities, and medical professionals worldwide with high-quality, reliable products and service.

We’re growing fast and seeking a reliable, detail-oriented Customer Service Representative to join our in-office team in Southfield, MI.

Position Summary
The Customer Service Representative plays a critical role in supporting our customers, sales team, and internal departments. This individual ensures a seamless customer experience — from order entry through delivery — while maintaining ENDOCORP’s high standards of professionalism and accuracy.

Qualifications
  • Serve as the primary point of contact for customer inquiries, orders, and product information.
  • Process and manage customer orders accurately through the ERP and CRM systems.
  • Communicate order confirmations, lead times, and shipment tracking details.
  • Coordinate with shipping, production, and sales teams to ensure timely fulfillment.
  • Handle product returns, exchanges, and warranty inquiries per company policy.
  • Maintain and update customer records with accuracy and confidentiality.
  • Support sales initiatives, promotions, and customer communications.
  • Proactively resolve customer issues with a positive, solutions-driven approach.
  • Provide administrative support for quotes, invoices, and internal reports.
  • Uphold ENDOCORP’s values of precision, innovation, and excellence in every interaction.
Qualifications
  • Minimum 3 years of customer service experience (medical, manufacturing, or distribution industry preferred).
  • Strong verbal and written communication skills; comfortable on phone and email.
  • Highly organized and detail-oriented; able to manage multiple priorities.
  • Experience with CRM/ERP systems (Hubspot/SalesForce, SAP, or similar) preferred.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word).
  • Positive, professional demeanor with a focus on teamwork and accountability.
  • High school diploma required; Associate’s or Bachelor’s degree preferred.
Compensation & Benefits
  • Base Salary: $55,000 – $60,000 (commensurate with experience)
  • Schedule: Monday–Friday, 8:00 AM – 4:30PM (in-office)
  • Benefits: Medical, dental, vision, paid holidays, and PTO
 
  • Be part of a fast-growing company in the medical technology field.
  • Work alongside a passionate, supportive team dedicated to quality and innovation.
  • Opportunities for professional development and growth into inside sales or account management roles.
  • Contribute to meaningful work that directly supports patient care and outcomes.
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